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Debt Collection Services

We understand how critical it is for your business to have a reliable debt recovery programme. Our innovative, tailor-made programmes – executed by dedicated recovery teams – are designed to maximise the speed and volume of the collections made on your behalf.

Our professional service provides a firm but fair solution to recovering legally owed funds, whilst preserving your customer relations.  Our solutions are proactive and flexible - making Phoenix the right choice for managing various Debt Collection categories including:

  • Sundry Debts

  • Former Tenant Arrears

  • Housing Benefit Overpayments

  • Consumer Debts

  • Commercial Debts

  • Miscellaneous Arrears

At Phoenix, we pride ourselves on really understanding your business and providing a bespoke recovery solution to suit your requirements, budgets and timescales;

  • Our telephone collectors and doorstep recovery agents have all been trained to meet the highest professional standards.

  • Specialist IT systems provide our recovery teams with debt management and monitoring technology to ensure maximum speed and efficiency.

  • Your tailor-made recovery process is scheduled and managed by Phoenix’s computerised administration system, ensuring that deadlines are adhered to.

  • Our online Client Access System will allow you to view our progress on any outstanding accounts and obtain statistical analyses or ad-hoc reports on demand.

  • Obtaining Payment in Full from the customer or at least a committed repayment schedule will be our primary focus, but where this is not possible, Phoenix will work closely with our legal recovery partners to provide facilities for the Attachment of Earnings, Charge on Property and Garnishee Orders.

To instruct Phoenix to act on your behalf, please download the following debt collection instruction form.  Please sign, return by fax or post.

Click the link below to download the  Debt Instruction Form

click here


To return by:

Fax:  01204 664 066

Post: Phoenix Commercial Collections
         Debt Collection Unit
         Paragon Business Park
         Chorley New Road
         Bolton
         Lancashire
         BL6 6HG