Accreditations and Awards

As well as maintaining membership, Phoenix takes an active role within leading industry organisations.
Phoenix is unique within the enforcement industry in being able to draw on the knowledge and expertise of 2 former Presidents of CIVEA and its predecessor ACEA (Fred Ternent and Paul Caddy), as well as a current member of the CIVEA executive (Carole Kenney).

Professional Membership:


  • Member of the Civil Enforcement Association

    Membership No: C00041

  • Member of the Institute of Revenues Rating and Valuation

    Membership No: 43272

  • Member of the British Parking Association

    Membership No: 8964

  • Member of the Money Advice Liaison Group

    National Business Member

Recent Awards:


  • Finalist – IRRV Performance Awards 2017

    Excellence in Enforcement

    Shortlisted for excelling in the area of enforcement, with clear evidence of innovation and enterprise, demonstrated through improved and maintained performance.

  • Finalist – IRRV Performance Awards 2017

    Excellence in Social Inclusion

    Shortlisted for our leading edge approaches to the delivery of social inclusion policies, which have helped our customers begin to take financial control and clear their lives of the burden of debt.

  • Finalist – Collections and Customer Service Awards 2016

    Best Customer Service

    Shortlisted for our customer service innovations taking standards beyond the industry norm, with agent conduct going beyond the call of duty in securing the right outcome for customers.

  • Winner - British Parking Awards 2016

    Exceptional Customer Service

    This award recognised our commitment to exceptional customer service through innovative strategies for early engagement, and “exemplary” work with vulnerable debtors and charitable and consumer advice bodies.

  • Finalist – IRRV Performance Awards 2016

    Excellence in Debt Management

    Shortlisted for our work with the London Borough of Tower Hamlets, where we developed a partnership approach to deliver high customer levels, improve relationships with small business and improve collection performance.

  • Finalist – LACEF/Credit Today Collections & Customer Service Awards 2015

    Vulnerable Customer Support Initiative

    Awarded for the ongoing success of our tailored Vulnerability Training developed with the Royal College of Psychiatrists, which has led to outstanding standards in customer care.

Accreditations:


  • Customer Service Excellence

    previously known as the Charter Mark

  • Investors In People

    Gold Standard

  • Disability Confident Employer

  • ISO 9001:2015 Accredited

    Certification Number: 14126983

  • ISO 14001:2015 Accredited

    Certification Number: 14123201

  • ISO 27001:2013 Accredited

    Certification Number: 14126984

  • CHAS Accredited

    Contractors Health & Safety Accreditation Scheme