Customer Enquiries

Customer Enquiries

Opening times:
Monday - Friday (8am - 8pm)
Saturday (9am - 5pm)

Calls may be recorded for training and monitoring purposes. Please ensure that when contacting Phoenix that you have your case reference number available.

Please note that Phoenix is a Data Protection compliant organisation and under no circumstances will we discuss any account details with third party callers, unless express permission is given to us by the account holder.

24 Hour Automated Payment Line

This facility will allow you to make either credit or debit card payments 24 hours a day 7 days a week.

  • Tel: 01204 822 422

24 Hour Online Customer Service Centre

For 24 Hour Online Customer Service Centre click here

Customer Enquiries

Bolton Office

Paragon Business Park
Chorley New Road
Horwich
Bolton, Lancashire
BL6 6HG

Croydon Office

AMP House
Dingwall Road
Croydon, Surrey
CR0 2LX

Registered Office

3-4 Bower Terrace
Tonbridge Road
Maidstone, Kent
ME16 8RY

Phoenix Commercial Collections Limited
Registered in England No: 3753408
Vat Registration No: 733 1967 26