Debt Advice, Help and Information

If you are finding it hard to manage your debt, either through financial difficulty or because you are having trouble understanding our letters, you can contact our dedicated Welfare Team. Members of this team provide a sensitive service for anyone needing special assistance with their account.

You can contact them via:

email: welfare@phoenixcommercial.co.uk
phone: 0333 323 0333
fax: 0844 824 3829
post: Phoenix Commercial Collections, PO Box 2160,  Bolton,  Lancashire,  BL6 9BR

You can also contact a number of independent advice agencies who can provide unbiased advice at no cost. Contact details for some organisations who provide services nationwide are shown below.

Pay Plan Live
PayPlan

offer comprehensive guidance on a wide range of practical, long term debt solutions as well as practical budgeting assistance

Christians Against Poverty (CAP)
Christians Against Poverty (CAP)

a national charity working across the UK to lift people of all denominations out of debt and poverty.


Citizens Advice Bureau
Citizens Advice Bureau

provides practical, reliable and confidential information on a wide range of issues, including benefits, housing, employment and legal issues

Step Change Debt Charity
Step Change Debt Charity

helps to assist those people who are experiencing financial difficulties


Money Advice Trust
Money Advice Trust

provides solutions and a structured approach to managing severe personal debt problems.

The Samaritans
The Samaritans

are available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair.


Advice UK
Advice UK

is the UK's largest support network of free, independent advice centres.

Age UK
Age UK

provides information and advice for the elderly.