If you are finding it hard to manage your debt, either through financial difficulty or because you are having trouble understanding our letters, you can contact our dedicated Welfare Team. Members of this team provide a sensitive service for anyone needing special assistance with their account.
You can contact them via:
phone: 0333 323 0333
fax: 0844 824 3829
post: Phoenix Commercial Collections, PO Box 2160, Bolton, Lancashire, BL6 9BR
You can also contact a number of independent advice agencies who can provide unbiased advice at no cost. Contact details for some organisations who provide services nationwide are shown below.
offer comprehensive guidance on a wide range of practical, long term debt solutions as well as practical budgeting assistance
- Tel: 0800 280 2816
provides practical, reliable and confidential information on a wide range of issues, including benefits, housing, employment and legal issues
- Tel: 08444 111 444
provides solutions and a structured approach to managing severe personal debt problems.
- Tel: 0808 808 4000