How To Pay

Phoenix accept different methods of payment, which are clearly detailed on the correspondence that you have received from us. If you are experiencing difficulties paying your debt and you wish to discuss your case further with a member of staff, then please contact our Customer Service Department on 0333 323 0333.

24 Hour On-line Payment

Click here
All major debit and credit cards accepted

24 Hour Automated Telephone Payment Line

Automated Payment Line 01204 822 422
Available 24/7 & all major debit and credit cards accepted


Call Centre

Call Centre line 0333 323 0333.
Call Centre Advisor assisted telephone payments. All major debit and credit cards accepted

Paypoint

Pay at thousands of convenient locations throughout the country


Giro/Transcash Payments

Payments can be made at any Post Office

Direct Debit

Spread payments over an agreed period


Standing Order

Weekly, fortnightly or monthly payment intervals available

Bank Payments

In person at the bank or online bank payments


Postal Payments

Cheque or Postal Orders accepted

In Person

Direct to one of our Enforcement Agents or at our Bolton or Croydon Office

Requesting a payment arrangement

If you cannot afford to pay the full amount of your debt immediately, we may be able to agree a fixed-term payment plan. Please note that we are bound by certain restrictions on the length of these plans by our clients.

If you would like to discuss setting up a payment arrangement you can call our Contact Centre on 0333 323 0333, or complete our Payment Arrangement Request form (click here to download a copy).

We may also ask you to complete an Income and Expenditure form to help us evaluate an affordable arrangement for your circumstances. Click here to download a copy of this form.