Phoenix accept different methods of payment, which are clearly detailed on the correspondence that you have received from us. If you are experiencing difficulties paying your debt and you wish to discuss your case further with a member of staff, then please contact our Customer Service Department on 0333 323 0333.
Automated Payment Line 01204 822 422
Available 24/7 & all major debit and credit cards accepted
Call Centre line 0333 323 0333.
Call Centre Advisor assisted telephone payments. All major debit and credit cards accepted
Pay at thousands of convenient locations throughout the country
Payments can be made at any Post Office
Spread payments over an agreed period
Weekly, fortnightly or monthly payment intervals available
In person at the bank or online bank payments
Cheque or Postal Orders accepted
Direct to one of our Enforcement Agents or at our Bolton or Croydon Office
Requesting a payment arrangement
If you cannot afford to pay the full amount of your debt immediately, we may be able to agree a fixed-term payment plan. Please note that we are bound by certain restrictions on the length of these plans by our clients.
If you would like to discuss setting up a payment arrangement you can call our Contact Centre on 0333 323 0333, or complete our Payment Arrangement Request form (click here to download a copy).
We may also ask you to complete an Income and Expenditure form to help us evaluate an affordable arrangement for your circumstances. Click here to download a copy of this form.