Privacy Notice

This Privacy Notice contains important information about how we use and disclose any personal information collected when you:

  • Visit our website (
  • Subscribe to our marketing communications

It describes how we will comply with the Data Protection Act 1998, the UK Data Protection Bill and the new General Data Protection Regulation (GDPR) which is effective from the 25th May 2018. This legislation regulates the storage and processing of personal data relating to you and grants you various rights in respect of your data.

If you have any privacy related questions which are not answered by this Privacy Notice, or any other queries about how we use you information, please contact us by email at and we will address your enquiry within 48 hours.

The data controller for this website and our marketing database is Phoenix Commercial Collections Limited.

1. Information we collect about you

1.1 Information provided by you

When you subscribe to our mailing lists, we may collect the following personal information from you:

  • Name
  • Email address
  • Telephone number
  • Job title
  • Organisation
  • Business Postcode

1.2 Records of website use

Our website server automatically records information that your browser sends whenever you visit a page on our website, such as your IP address; details of the web browser and operating system that you are using; the date and time of your request; the specific page requested and how you arrived at that page (eg, the search term used to find the page or link clicked to access it). This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

1.3 Cookies

We may store information about your use of our site and preferences by using cookies which are stored on your computer’s hard drive. Functional cookies used on our website will:

  • Facilitate Live Chat support (when available)
  • Track the pages you visit (via Google Analytics)

You can disable any cookies stored on your computer, but these may stop our website from functioning properly.

Our website will not share any personal information with third parties.

2. How we will use the information collected about you

When you subscribe to our marketing communications mailing lists and give consent to us holding your supplied information, we will use this information to periodically send you communications relevant to the list to which you subscribed.

We will not share your personal information with any third parties unless consent is given to do so. We take your privacy extremely seriously and will never sell your information to any third party.

3. Protecting your information

Information you provide when subscribing to our marketing lists is encrypted to provide protection against unauthorised access. No data transmission over the internet can be regarded as entirely secure, and therefore we cannot guarantee the security of your personal information or use of the website. However, once we have received your information we use strict procedures to protect its security.

We will hold subscription information on MailChimp servers located in the United States, so your information may be transferred to, stored, or processed in the United States. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. You can view Mailchimp’s privacy policy online at

4. Links to other websites

This Privacy Notice applies only to the Phoenix Commercial Collections website. Our website may contain links to other websites. If you access these sites you should also read their privacy documentation.

5. Accessing, updating and correcting your information

If at any point, you would like to withdraw consent for receiving marketing communications from us, or manage your subscription preferences, you can click on the "Unsubscribe" or "Manage preferences" links at the bottom of any emails you receive from us.

You have the right to request a copy of the information that we hold about you, in accordance with data protection legislation. If you would like a copy of some or all of your personal information please send an email to

If you wish to notify us that any of the information which we hold about you is incorrect or misleading, or if any of the information you have provided changes, we will ensure the information is corrected or amended in a timely manner. You may notify us by sending an e-mail to

6. Changes to this Policy

We keep this Privacy Notice under regular review, and may alter it without notifying users of the changes made. Updates will be posted to our website and will be in effect immediately when published.

If there are changes to how we plan to collect or use your information we will notify subscribed users to gain the necessary consent.