Services

Our professional Enforcement Agent and Debt Collection Services provide a firm, fair and robust solution to recovering unpaid debts. We offer contractual collection targets which we continually meet or exceed.

By selecting Phoenix as your enforcement or collection partner you will be assured of industry leading collection rates, supported by an award winning level of customer service.

To maintain our industry leading service levels we will:
  • continually improve our enforcement and recovery processes, using state of the art propensity analysis tools to ensure each collection opportunity is maximised,
  • act with sensitivity in the way we administer our recovery processes. We are mindful of social barriers that may impact a customer’s ability to interact with us and ensure we do all we can to assist people to engage with us,
  • operate robust but flexible processes and procedures that can adapt to meet the individual requirements of our clients and customers,
  • continue to achieve service excellence through exceeding expectations and delivering year on year improvements.